Overview
This Privacy Policy explains how Vireonix (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website, contact us, request a quote, or use our services.
We are committed to handling personal information responsibly and transparently. Where applicable, we aim to follow recognized privacy principles, including lawful processing, data minimization, security, transparency, and user control.
Information We Collect
Contact Information: Name, email address, phone number, company name, job title, and other contact details.
Project Information: Information you provide about your business, project requirements, budget, timeline, goals, existing website, technical needs, or service preferences.
Communication Data: Messages, emails, forms, meeting notes, support requests, and feedback you send to us.
Technical Data: IP address, browser type, device type, operating system, pages visited, referral source, approximate location, and website usage data.
Payment & Billing Data: Billing details, invoice information, payment status, and transaction references. If online payments are used, payment card details are processed by third-party payment providers and are not stored by Vireonix.
Marketing & Analytics Data: Information about how visitors interact with our website, campaigns, social media, or advertisements, where such tools are used.
How We Collect Information
We collect information when you:
- visit our website
- fill out a contact form
- request a quote or consultation
- email or message us
- book a meeting
- use our services
- interact with our social media or advertisements
- provide project files, credentials, or business information
- use website features that rely on cookies or analytics
How We Use Information
We use personal information to:
- respond to inquiries
- provide quotes and proposals
- deliver IT and digital services
- communicate about projects
- manage client relationships
- provide support and maintenance
- improve our website and services
- process invoices and payments
- secure our website and systems
- prevent fraud or misuse
- send updates or marketing communications where permitted
- comply with legal, accounting, or business obligations
Legal Basis
Where a legal basis is required, we process information based on one or more of the following:
- performance of a contract or pre-contract steps
- your consent
- legitimate business interests
- legal or regulatory obligations
- protection of our rights, systems, users, or business
International Transfers
Because Vireonix may work with clients, tools, hosting providers, and vendors in different countries, information may be processed outside the user’s country.
Where required, we aim to use appropriate safeguards and trusted service providers to protect personal information.
Data Retention
We keep personal information only as long as necessary for the purposes described in this Policy.
Typical retention periods may include:
- project and communication records: for the duration of the client relationship and a reasonable period afterward
- billing and invoice records: as required for accounting, tax, or legal purposes
- analytics data: for the shortest practical period needed for reporting and improvement
- support records: as long as needed to provide service and resolve issues
Data Security
We use reasonable technical and organizational measures to protect personal information, including access controls, secure communication, limited access, backups where appropriate, and responsible handling of credentials.
However, no internet-based system is completely secure. Clients are responsible for keeping their own passwords, hosting accounts, domain accounts, and third-party credentials secure.
Your Rights
Subject to applicable law, users may request to:
- access personal information
- correct inaccurate information
- delete certain information
- restrict or object to processing
- withdraw consent where processing is based on consent
- request a copy of certain information
- opt out of marketing communications
Marketing Communications
If users subscribe to updates or agree to receive marketing messages, we may contact them about Vireonix services, updates, offers, or content.
Users can unsubscribe or opt out at any time by contacting us.
Children’s Privacy
Our services are intended for businesses and individuals aged 18 or above. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take reasonable steps to delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact
To exercise privacy rights, we may need to verify your identity before processing a request. Contact contact@vireonix.dev or visit https://vireonix.dev. Vireonix operates from Zurich, Switzerland.